Dining Room Host
4 days ago
To deliver exceptional customer service and create a memorable experience for our guests in the dining outlets.
Main Responsibilities
We are seeking an energetic and friendly individual to join our team as a Waiter/Waitress. The ideal candidate will have previous experience in a similar role, excellent communication skills, and the ability to work well under pressure.
- Take orders for and serve food and beverages to guests, using suggestive selling techniques to enhance their experience.
- Clear tables efficiently during service, ensuring the area is clean and tidy.
- Process guest cheques accurately and ensure secure payment.
- Assist with setting up stations and tables, adhering to company standards.
- Stay informed about hotel products and services to answer guest questions and requests.
- Provide exceptional customer service, responding promptly to guest queries and resolving issues professionally.
- Maintain a clean and organized work environment, adhering to health and safety standards.
- Develop a thorough understanding of menu items and recommend food and beverage combinations to enhance the guest experience.
- Participate in additional duties as required by management, contributing to the smooth operation of the dining outlets.
- Attend mandatory training sessions and adhere to company training policies.
Requirements
To succeed in this role, you will need:
- Proven work experience as a Waiter or Waitress in a high-volume outlet.
- Hands-on experience with cash registers and ordering systems.
- Excellent presentation and communication skills.
- Active listening skills and the ability to work effectively in a team.
- Flexibility to work varied shifts, including evenings and weekends.
- A high school diploma or equivalent; food safety certification is a plus.
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