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Corporate Operations Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Google Full time

Job Summary

We are seeking a highly skilled Corporate Operations Specialist to join our team at Google. As a key member of our IT support team, you will be responsible for providing top-notch user support and technical expertise to our employees.

Key Responsibilities

  • Technical Support
    • Provide expert-level technical support to users, including root cause analysis of IT issues on multiple technologies and platforms.
    • Use insights gained through direct support to advocate for users and work with partner teams to identify problematic user journeys and prioritize solutions.
  • Collaboration and Leadership
    • Partner with and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for incidents and problems in a timely manner.
    • Act as an escalation point for particular regions, areas of expertise, or technical support channels.
  • Process Improvement
    • Develop scripts, tools, processes, or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer-term and global service improvements.
    • Participate in IT projects, focusing on delivering a solution or technical improvement.

Requirements

  • Strong technical expertise in multiple technologies and platforms.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.