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Operations Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates noon Full time

About noon, a pioneering consumer commerce platform, we're driving innovation in the region. Our mission: Ring every doorbell, every day.

As part of our Heroes team, we're seeking a dedicated and organized leader to manage and support a team of approximately 200 delivery riders. The ideal candidate will oversee all aspects of the riders' journey, from onboarding to pre-deployment, ensuring smooth coordination of key processes like medical and visa appointments, driving license bookings, and handling rider inquiries, particularly related to payouts.

Rider Management
  • Manage a team of 200+ riders, acting as their supervisor and support system throughout their employment.
  • Take accountability for rider experience excellence and maintain timely COD deposits, reduce absenteeism and ensure a good leave management for the wellbeing of riders.

Rider Support

  • Guide on day-to-day matters and help riders navigate any challenges they encounter.
  • Address and resolve queries related to payouts and other compensation matters in a timely and transparent manner.

Key Responsibilities

  • Serve as the main point of contact for riders, addressing and resolving any questions or issues that arise during work (accidents and RTA issues) or related to the onboarding and pre-deployment phase.
  • Collaborate with internal teams to ensure all legal and compliance requirements are met, including medical clearance, visa processing, and DL verification.
  • Maintained accurate records of rider attendance, medical status, visa progress, and driving license status.

Requirements

  • 3+ years of experience in a people management or operations role, preferably within the logistics, delivery, or transportation industry.
  • Bachelor's degree in business administration, human resources, or a related field.