Team Operations Lead

7 days ago


Dubai, Dubai, United Arab Emirates Jumeirah Full time

Overview

We are seeking a skilled Team Leader to join our Guest Relations team in Jumeirah Al Naseem. The ideal candidate will have experience in guest relations and strong organizational skills.

Main Responsibilities

  1. Organize workflow and delegate tasks for BOH and FOH Guest Relations Executives.
  2. Lead and ensure timely completion of Guest Relations tasks.
  3. Prepare VIP arrivals and coordinate special requests with the Guest Relations Manager.
  4. Request and ensure timely delivery of VIP amenities.
  5. Inspect VIP rooms and conduct curbside check-ins and in-room check-outs.
  6. Handle Guest Relations emails, E-Butler requests, and assist with check-ins, check-outs, and concierge duties.
  7. Maintain guest profiles, provide hotel tours, and manage lobby coverage.
  8. Conduct courtesy calls and ensure smooth communication with guests.
  9. Oversee department operations in the absence of the Guest Relations Manager.


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