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Infrastructure Operations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Dice Full time

Dice is the premier career destination for tech professionals at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today.

Position Overview:

TEKsystems is in search of an Infrastructure Operations Specialist to join a dynamic team. This role is crucial for ensuring the stability and efficiency of IT services within a manufacturing environment. The ideal candidate will thrive in a collaborative setting and be adaptable to evolving business needs.

Key Responsibilities:

The Infrastructure Operations Specialist will deliver tier II IT support for end-user challenges by diagnosing, analyzing root causes, and resolving technology-related issues in a live production setting. This role emphasizes the application of ITIL best practices and the utilization of the ServiceNow platform to address internal business technology requirements, including:

  • Computers
  • Tablets
  • Mobile devices
  • Printers
  • Handheld scanners

This position also involves lifecycle management and participation in IT projects and deployments as necessary.

Additional Skills & Qualifications:

The candidate should be comfortable working in a manufacturing atmosphere. While the primary shift is first shift, flexibility is essential to accommodate changing demands from business operations, including potential overtime and weekend shifts as needed.

About TEKsystems:

We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities. With a robust team of 80,000 professionals, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we work with forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.