Social Media Engagement Expert

7 days ago


Dubai, Dubai, United Arab Emirates Miral Destinations Full time
About the Role

We are seeking a highly motivated and organized Community Management Expert to join our team at Miral Destinations. As a key player in shaping positive brand perceptions and driving community engagement, you will be responsible for fostering deepened community engagement and delivering exceptional customer service through social media platforms.

You will work closely with our Concierge Specialists and report to the Social Media Manager, setting the example for exemplary responses that embody the tone of our brands.

This role requires a dynamic individual with a strategic mindset, strong analytical abilities, and a passion for staying ahead of social media trends.

Key Responsibilities
  • Community Engagement:
  • Develop and implement strategies to increase community engagement and participation across various social media platforms.
  • Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
  • Monitor social media channels for brand mentions and trends, staying vigilant to both positive and negative sentiment.
Requirements
  • Bachelors degree or equivalent experience, especially in Marketing, PR or Communications.
  • 2 years of Social Media Community Management experience.
  • Experience with Sprinklr or other social media engagement platforms is a plus.
  • In-depth knowledge of Social Media platforms, current trends, and channel-specific nuances.


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