Customer Experience Champion
5 days ago
Rapyd offers a dynamic and supportive work environment that fosters growth and development. As a Customer Support Specialist, you will have the opportunity to work on cutting-edge technology, collaborate with a talented team, and make a real impact on our customers' experiences.
We're committed to empowering our employees to reach their full potential and provide opportunities for career growth and professional development. If you're passionate about delivering exceptional support and making a difference in the fintech industry, we encourage you to apply.
The ideal candidate will have:
- Strong customer service skills and a passion for delivering exceptional support
- Excellent communication and problem-solving skills
- Able to work independently and collaboratively as part of a team
- Proficiency in API management and bug reporting tools
- Knowledge of SQL, Postman, Kibana, Jira, Confluence, and experience in the payments industry - a significant advantage
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to adapt to changing priorities and deadlines
- Proficiency in Microsoft Office Suite, particularly Excel and Word
- Experience with project management tools, such as Asana or Trello
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