Customer Experience Champion

6 days ago


Dubai, Dubai, United Arab Emirates Vortexa ltd. Full time

We're seeking a highly skilled Customer Success Manager to join our team at Vortexa ltd. in the UAE. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving revenue growth in the MENA region.

You will work closely with our cross-functional teams, including sales, marketing, and product, to develop and execute customized account plans that meet the unique needs of our clients. Your goal will be to build long-term relationships with our customers, understand their business objectives, and provide tailored solutions that drive adoption and retention.

In this role, you will:

  • Understand client strategic goals and develop targeted customer success programs.
  • Maintain customer health through in-house analytics and proactive engagement.
  • Develop deep knowledge of clients and prospects, building collaborative relationships.
  • Collaborate with cross-functional teams to develop targeted account plans.
  • Provide customer training and coordinate service & support needs.

We're looking for someone with excellent communication and interpersonal skills, who can thrive in a fast-paced environment and prioritize multiple objectives. If you have experience in energy, shipping, or related sectors, along with a client-first mentality and track record of success in customer success roles, we encourage you to apply.



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