After Sales Support Specialist

7 days ago


Dubai, Dubai, United Arab Emirates International Free Zone Authority Full time
About the Role

In this critical position, you will be responsible for delivering exceptional customer experiences by engaging with clients in their post-sale stage, collecting insights, addressing concerns, and working closely with internal teams to improve the onboarding journey.

Main Responsibilities:
  1. Welcome new customers and facilitate their onboarding process.
  2. Collect and analyze customer feedback to identify areas for improvement.
  3. Resolve customer inquiries and concerns efficiently.
  4. Contribute valuable insights to internal teams to enhance the onboarding process.
  5. Manage customer interactions and feedback within the CRM system.
  6. Collaborate with cross-functional teams to provide seamless support.
  7. Continuously monitor customer satisfaction and take proactive steps to elevate the overall experience.
  8. Utilize data-driven insights to inform product, service, and process enhancements.
  9. Stay informed about company policies and product offerings.


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