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Housekeeping Attendant

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Accor. As a Housekeeping Attendant, you will play a critical role in ensuring the cleanliness and comfort of our guests.

Key Responsibilities

  1. Attend Daily Briefings and Task Assignments

Attend daily briefings to receive task assignments and updates on hotel operations.

Understand Guest Levels and Room Categories

Understand the different levels of guests (VIPs) and room categories to provide exceptional service.

Clean and Maintain Areas of Responsibility

Clean and maintain areas of responsibility according to hotel standards and procedures.

Replenish Guest Supplies and Address Requests

Replenish guest supplies and promptly address guest requests to ensure a high level of satisfaction.

Report Damage or Malfunction

Report any damage or malfunction in hotel rooms/areas to your supervisor in a timely manner.

Maintain Equipment and Report Lost and Found Articles

Maintain equipment in a proper state of cleanliness and report lost and found articles to the housekeeping office immediately.

Handle Guest Complaints and Report Incidents

Handle guest complaints tactfully and report incidents or any other irregularities to your supervisor in a timely manner.

Record Room Status and Carry Out Valet Services

Record room status accurately and carry out valet services when required (e.g., delivery of linen, processing laundry orders).

Additional Responsibilities

  1. Be Well-Versed in Hotel Fire and Life Safety Procedures

Be well-versed in hotel fire and life safety/emergency procedures to ensure a safe environment for guests and staff.

Attend Briefings, Meetings, and Trainings

Attend all briefings, meetings, and trainings as assigned by management to stay up-to-date on hotel operations and procedures.

Maintain a High Standard of Personal Appearance and Hygiene

Maintain a high standard of personal appearance and hygiene at all times to reflect positively on the hotel.

Perform Other Reasonable Duties

Perform other reasonable duties assigned by management to ensure the smooth operation of the hotel.