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Technical Support Specialist
3 months ago
The IT Support Officer is responsible for the effective administration and maintenance of core IT systems and productivity tools within Aldar Education. This role encompasses a variety of technical tasks aimed at ensuring seamless operations and support for end users.
Key Responsibilities- System Administration: Oversee the routine management of IT operating systems and productivity suites.
- Hardware and Software Management: Install and upgrade computer components and software, manage virtual servers, and implement automation processes.
- Troubleshooting: Diagnose hardware and software issues, document problems and solutions, prioritize issues, and evaluate their impact.
- Windows Systems Management: Administer and manage Windows-based systems and group policies.
- Documentation: Provide comprehensive documentation and technical specifications to IT staff for planning and executing IT infrastructure projects.
- Data Protection: Conduct regular backup operations and establish processes for data protection, disaster recovery, and failover procedures.
- Data Center Administration: Manage data centers and server rooms, ensuring optimal performance of all equipment.
- Security Solutions: Administer enterprise security solutions, including anti-virus software and backup systems.
- Desktop Support: Lead desktop and helpdesk support initiatives, ensuring timely resolution of issues with minimal disruption.
- System Audits: Perform routine audits of systems, including backup verification.
- Active Directory Management: Oversee Active Directory domain controllers and group policies.
- Office 365 Administration: Manage Microsoft Office 365 applications and services.
- Device Configuration: Configure and upgrade Windows and MAC devices, managing them centrally through SCCM and similar solutions.
- Mobile Device Management: Configure and upgrade mobile devices (iOS, Android) and manage them through MDM solutions.
- User Account Management: Set up user accounts and workstations, providing support for account-related issues.
- File Server Administration: Maintain and manage file servers effectively.
- Disaster Recovery Monitoring: Monitor and maintain disaster recovery sites.
- System Upgrades: Upgrade systems with new releases, patches, and enhancements.
- Application Support: Provide support and resolve issues related to software and applications.
- Server Maintenance: Install, configure, and maintain servers, storage solutions, and virtual machines.
- Performance Monitoring: Monitor system performance and address any concerns promptly.
- End User Support: Assist site engineers with desktop applications and equipment issues, ensuring timely resolutions.
