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Customs and Trade Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates RSA Global Full time

Job Description:

This role is responsible for managing customs brokerage and documentation processes, ensuring seamless operations and customer satisfaction. The position involves handling end-to-end Bill of Entry (BOE) processes for both Free Zones and Mainland, maintaining accurate records using Microsoft Excel, and coordinating with shipping lines and airlines for Delivery Order collection.

Key Responsibilities:

  • Customs Brokerage & Clearance: Handle BOE processes for Free Zones and Mainland, ensuring compliance with customs regulations.
  • BOE Tracking & Records: Maintain accurate BOE records using Microsoft Excel, tracking key performance indicators (KPIs).
  • Customer KPI Management: Ensure customer KPIs are consistently met, aiming for a high level of customer satisfaction.
  • Delivery Order Coordination: Liaise with shipping lines and airlines for DO collection, arranging funds for processing.
  • Customer Service & Support: Address day-to-day customer requirements efficiently, providing proactive support.
  • Compliance & Self-Awareness: Maintain strong knowledge of Free Zone customs regulations, ensuring adherence to standards.
  • Job Closing & Reporting: Complete job processes within the KPI framework, ensuring timely documentation.