Trade Sales Operations Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Nestlé Nespresso SA Full time

POSITION SNAPSHOT

Role: Trade Sales Operations Specialist

Location: Dubai, UAE

Company: Nespresso UAE

Position Summary

Nespresso UAE is seeking a Trade Sales Operations Specialist to support the B2C Trade Channels by providing operational assistance and ensuring seamless internal communication. The role involves managing relationships with third parties and delivering back-office support to enhance business results.

A DAY IN THE LIFE

Deliver Back-Office Support:

  1. Business Excellence Support: Assist with processes, systems, and tools to maintain high operational standards.
  2. Order and Delivery Management: Collaborate with the CRC and Supply Chain teams to ensure smooth order processing and on-time delivery from Nespresso to Key Accounts (KA).
  3. Merchandising Coordination: Facilitate the delivery of merchandising initiatives in offline trade channels, including the distribution of coffee capsules and POP materials in partnership with Key Account Managers (KAMs) and Sales Promoters.
  4. B2C Operational Activities: Monitor and resolve trade issues on a daily basis.
  5. Visual Merchandising Support: Work closely with the Marketing team to ensure visual merchandising guidelines are consistently implemented at Points of Sale (POS), upholding the brand's premium positioning.
  6. Trade Store Experience Management: Support the Trade Manager in managing demo agencies to ensure a high-quality, assisted experience in trade stores.
  7. Budget Tracking: Collaborate with the B2C Trade team to monitor budget allocations.
  8. Reporting and Analysis: Assist the Head Office team with reporting, analyzing sell-in/sell-out data, and supporting project rollouts when required.

Align Internal Communications Related to B2C:

  1. Communication Coordination: Align all internal B2C Trade communications and ensure consistency in communication processes.
  2. Information Management: Maintain up-to-date documentation and a centralized shared environment for all B2C channels.
  3. Document Management: Maintain the document management system efficiently.
  4. ICO Point of Contact: Act as the primary point of contact for ICO-related matters.

What Will Make You Successful

Education:

  1. Bachelor's degree is preferred.

Professional Experience:

  1. 1 to 3 years of experience in a fast-paced retail environment.
  2. Proven skills in project management and process coordination.
  3. Proficiency in MS Office applications, particularly Excel and PowerPoint.
  4. Analytical mindset with the ability to interpret and analyze sales data to develop compelling selling stories.
  5. Demonstrated understanding of premium brand positioning.
  6. Detail-oriented, organized, and disciplined with strong planning skills.

Languages:

  1. Fluent in English; Arabic is a plus.
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