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Customer Experience Coordinator

3 weeks ago

Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

We are seeking a Customer Experience Coordinator who can ensure that IKEA has simple and straightforward internal communication and information flow. This role requires exceptional leadership abilities and the ability to empower, support, and coach co-workers on the job to help them perform better and grow.

Main Objectives:

  1. Compile KPIs and discuss benchmarks with store teams to ensure the efficiency of processes and make action plans for the concerned areas.
  2. Involved in the development of the team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines and how they impact their specific roles.

Required Skills:

  • Excellent understanding of customer needs, demands, and expectations in the market.
  • Empower, support, and coach co-workers on the job to help them perform better and grow.