Luxury Customer Experience Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Al Tayer Group Full time

As a leading luxury retail player in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, boasts an impressive portfolio of world-renowned luxury brands across fashion, jewelry, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into lifestyle retail, representing prominent brands in beauty, home, fashion, and hospitality sectors.

About The Role

Purpose:

  • To support the personal shopping department in delivering exceptional customer experiences, drive personalized selection for exclusive clients, and contribute to maximizing sales, customer satisfaction, and loyalty.

Responsibilities:

  • Schedule and maintain appointments for the Personal Shopping team.
  • Assist the Personal Shopper during appointments as needed, building strong relationships with clients.
  • Communicate on behalf of the Personal Shopper via phone or email, providing outstanding customer service and timely follow-ups.
  • Enter and maintain accurate client information.
  • Coordinate alterations, product transfers, reservations, and other services as required.
  • Prepare and coordinate materials and merchandise for appointments, ensuring store and brand standards are met.
  • Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning products.
  • Ensure the PS area's overall maintenance, cleanliness, store standards, and housekeeping.
  • Other duties as assigned.

Requirements:

Education / Certification and Continued Education:

High School Qualification.

Years of Experience:

  • 3-4 years of retail sales or customer service experience.

Knowledge and Skills:

  • Must be client-focused and take initiative to resolve problems.
  • Takes initiative to seek out responsibilities and follows through on all projects and tasks.
  • Must possess strong organizational skills.
  • Must demonstrate attention to detail.
  • Has the ability to continue client relationships.


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