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Service Coordination Specialist

3 months ago

Sharjah, Sharjah, United Arab Emirates NES fircroft Full time
Primary Duties:
  • Evaluating Client Needs: Understanding the specific requirements of clients and linking them with appropriate services and providers.
  • Program Organization: Coordinating training initiatives and transportation solutions tailored to client needs.
  • Resource Directory Creation: Developing a detailed catalog of local social service organizations and providers for streamlined access.
  • Benefit Application Support: Assisting clients in navigating the application processes for various benefits and entitlement programs to promote independent living.
  • Service Advocacy: Ensuring timely and effective service delivery while addressing any obstacles that may arise.
  • Appointment Management: Overseeing client scheduling, responding to inquiries, and maintaining precise service documentation.
  • Quality Monitoring: Keeping track of service quality, staying updated on new offerings, and identifying any service discontinuations.
  • Service Quality Assessment: Evaluating the effectiveness of services and pinpointing opportunities for improvement.
  • Client Follow-Up: Regularly checking in with clients to gauge their satisfaction and overall well-being.
  • Issue Resolution: Addressing client complaints and concerns, ensuring they are matched with improved services as necessary.