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Hospitality Service Director

7 days ago

Dubai, Dubai, United Arab Emirates Kitopi Full time

Kitopi is seeking an experienced Hospitality Service Director to lead our front-of-house operations. The ideal candidate will possess excellent leadership skills, a deep understanding of customer needs, and a passion for delivering exceptional service.

Key Responsibilities

  • Customer Engagement
  • Greet guests warmly, address their needs, and resolve any issues promptly and professionally.

Service Standards

  • Develop and implement service standards that meet and exceed customer expectations.
  • Evaluate service quality and implement improvements to maintain high standards.

Team Support

  • Provide guidance and training to staff to enhance their skills and knowledge.
  • Foster a positive and inclusive work environment that promotes teamwork and collaboration.

This role requires a strong understanding of hospitality principles, excellent communication skills, and the ability to work effectively in a fast-paced environment.