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Event Coordination Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

Position Overview:
As a key player in our team, the Meetings and Events Executive is responsible for ensuring exceptional service and seamless event execution. This role requires a commitment to professionalism and a dedication to maintaining high standards in all interactions.

Core Responsibilities:

  • Professionalism: Uphold a standard of excellence in social skills, courtesy, and confidence while representing Mövenpick Hotels & Resorts.
  • Interdepartmental Relations: Foster positive relationships across departments to enhance collaboration and service delivery.
  • Guest Interaction: Maintain a pleasant demeanor and positive attitude, promoting a favorable image of the company to guests and colleagues alike.
  • Workplace Pride: Demonstrate pride in personal appearance and the workplace, reflecting a high level of commitment to the organization.
  • Confidentiality: Adhere to professional business confidentiality standards in all dealings.
  • Compliance: Follow all company and hotel policies and regulations consistently.

Key Deliverables:

  • Event Planning: Manage bookings, create proposals, draft contracts, and issue confirmations for all assigned MICE customers.
  • Lead Management: Ensure timely handling of lead requests in accordance with company policy.
  • Follow-Up: Actively follow up on sent offers to meet guest requirements.
  • Offer Preparation: Create personalized offer letters that align with guest specifications while adhering to company standards.
  • Event Execution: Tailor and implement events based on the needs of the meeting planner.
  • Communication: Maintain prompt and effective communication with all accounts and prospects.
  • Revenue Maximization: Assess group business opportunities to optimize contributions from available public spaces and achieve budget targets.
  • Lead Yielding: Evaluate all leads prior to sending out offer letters, ensuring proper venue assignment and rate offerings.
  • PMS Management: Ensure that the Sales and Catering PMS is effectively managed and updated in line with company policies.
  • Booking Referrals: Refer any unconfirmed bookings to appropriate sister properties for potential opportunities.