Team Leader

2 weeks ago


Dubai, Dubai, United Arab Emirates IFZA Dubai Full time
Job Overview:

The Team Leader - Customer Experience role at IFZA Dubai is a key position that requires a highly committed and responsible individual with excellent interpersonal skills. The ideal candidate will be the first point of contact for clients and visitors, establishing the first impression of IFZA. The role involves overseeing the smooth running of the IFZA Reception, ensuring all aspects of the client experience are delivered to the highest level.

Main Responsibilities:
  • Acting as a first point of contact at the IFZA Reception for Professional Partners, Clients, and visitors.
  • Preparing, maintaining, and cross-checking various departmental reports.
  • Training new staff on the Reception SOPs to ensure efficiency and smooth transition into their new role.
  • Delivering prompt, courteous, and efficient assistance to all clients, liaising with other departments if necessary.
  • Maintaining excellent knowledge of IFZA's products and services to efficiently address any queries or concerns from Professional Partners and Clients.
  • Providing various client services, including document collections and submissions, attestation, mail management, booking of conference rooms, etc., ensuring compliance with IFZA policies and procedures.
  • Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
  • Maintaining confidentiality of client data, ensuring no sensitive information is disclosed.
  • Maintaining a professional image and high standards of grooming.
  • Building and maintaining effective working relationships while promoting the company culture and values.
  • Performing other job-related duties as assigned.


Requirements:
  • Excellent verbal and written communication skills in English, knowledge of additional foreign languages will be an advantage.
  • Excellent communication and interpersonal skills and knowledge of telephone etiquette.
  • Customer-oriented mindset and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Excellent active listening and problem-solving skills.


Benefits:
  • International team (over 50 nationalities).
  • 24 annual leave days.
  • Annual flight home.
  • Life insurance plan.
  • Medical insurance plan (with the option to upgrade at your own cost).
  • Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
  • Invitations to participate in various company functions, staff events, and department team building events.
  • Opportunities to learn, develop, and grow with the organization.
  • Being part of a motivated team and Moving Forward Company Culture.

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