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Center Operations Manager
1 week ago
The Center Operations Executive is a key role within Ontime Group, responsible for the daily running and management of our center. This position requires effective use of resources, setting and meeting Contact Center targets, as well as planning areas of improvement or development.
This individual will be responsible for ensuring that calls and emails are answered by staff within agreed time scales and in an appropriate manner. The Center Operations Executive will also be expected to manage the daily running of the center, including sourcing equipment and implementing Contact Center strategies and operations.
- Effective resource planning and management
- Setting and meeting performance targets
- Liaising with supervisors, team leaders, operatives, and third parties
- Maintaining up-to-date knowledge of industry developments
