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Service Manager

2 months ago

Al Ain, Abu Dhabi, United Arab Emirates TREC Recruitment Full time
Job Summary

TREC Recruitment is seeking an experienced and dynamic Service Manager to oversee the day-to-day operations of our client's service department in Al Ain. The ideal candidate will have a strong background in automotive repair and maintenance, excellent leadership skills, and a commitment to providing exceptional customer service.

Key Responsibilities
  • Department Management:
    • Oversee all operations within the service department, including staff management, scheduling, and workflow.
    • Ensure the department operates efficiently, meets performance targets, and maintains high standards of service quality.
  • Customer Service:
    • Address customer inquiries and complaints promptly and professionally.
    • Ensure a high level of customer satisfaction by maintaining strong relationships and ensuring all service work meets customer expectations.
  • Staff Supervision:
    • Recruit, train, and supervise service technicians and support staff.
    • Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills.
  • Financial Management:
    • Develop and manage the service department budget, including revenue targets, expenses, and profitability.
    • Monitor financial performance and implement strategies to achieve financial goals.
  • Quality Control:
    • Ensure all service and repair work is performed to the highest standards.
    • Implement and maintain quality control procedures to minimize errors and rework.
  • Inventory Management:
    • Oversee parts inventory, ensuring availability of necessary parts while controlling costs.
    • Manage supplier relationships and negotiate contracts as needed.
  • Compliance and Safety:
    • Ensure compliance with all relevant regulations, safety standards, and company policies.
    • Promote a safe working environment and address any safety concerns promptly.
Requirements
  • Education:
    • Bachelor's degree in automotive technology, business administration, or a related field (preferred).
    • Certifications or vocational training in automotive service and repair.
  • Qualifications:
    • Proven experience as a service manager or in a similar role within the automotive industry.
    • Strong technical knowledge of automotive repair and maintenance.
    • Excellent leadership and team management skills.
    • Outstanding customer service and communication abilities.
    • Financial acumen with the ability to manage budgets and achieve financial targets.
    • Familiarity with industry regulations and safety standards.
    • Proficient in using service management software and other relevant tools.
    • Strong problem-solving and decision-making skills.