Store Director
3 weeks ago
Unlock Your Potential
At Talent Pal, we're seeking a highly skilled Store Manager to drive business growth and excellence in our stores. As a Store Manager, you will be responsible for leading a team of professionals, driving sales, and building strong relationships with customers.
Key Responsibilities
- Drive Business
- Lead by example, representing the brand and its values through all interactions with customers and team members.
- Develop and execute store action plans to achieve sales targets and key performance indicators (KPIs).
- Manage customer databases to build strong relationships and create future sales opportunities.
- Stay ahead of the latest trends, products, and competitors, sharing feedback with relevant stakeholders.
- Think hybrid, leveraging online and offline point-of-sale channels.
- Team Leadership and Development
- Provide a clear vision to the team, outlining the business and store vision, and key directions.
- Identify, recruit, develop, and retain strong talents.
- Create a positive work environment based on trust, respect, and fairness, and be the voice of employees when needed.
- Act as a coach, promoting growth mindset and leveraging available learning tools and platforms.
- Ensure performance improvement plans are discussed and documented transparently.
- Customer Experience
- Develop an omnichannel mindset among the team, promoting different touchpoints of the customer experience.
- Use clienteling approaches and techniques, focusing on VIPs and leveraging customer data to proactively cater to their needs.
- Recruit new clients and convert them into loyal VIP customers by providing an excellent experience and networking with them.
- Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Prepare and process ecommerce orders within set SLAs, with no fulfillment actions pending in the store.
- Leverage available technology tools to support customer experience and ensure the team is well-versed with them.
- Follow operating standards from stock replenishment to organizing displays, as per brand VM guidelines.
- Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
- Ensure all processes are compliant with legal, safety, security, retail store operations, and HR guidelines, working closely with relevant teams to improve them.
Requirements
- Experience in leading a team within fashion retail.
- Currently based in the UAE.
What We Offer
At Talent Pal, we offer a competitive benefits package, including healthcare, child education contribution, remote and flexible working policies, and exclusive employee discounts. We recognize the value you bring and strive to provide a positive work environment.
We Invite All Applicants to Apply
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all applicants without regard to gender, age, race, religion, national origin, or disability status.
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