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National Loan Retention Officer

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Job Summary

We are seeking a highly skilled National Loan Retention Officer to join our team at First Abu Dhabi Bank. The successful candidate will be responsible for managing and retaining customers through effective use of retention tools, understanding client needs and issues, and contributing to the development of retention programs.

Key Responsibilities
  • Customer Retention: Develop and implement strategies to retain customers and prevent loan defaults.
  • Client Interaction: Face customers in the branch, assist with application forms, and collect documents to ensure correctness and validity.
  • Case Management: Log and update cases in the National Loan Management Information System (NL MIS), send original documents, and coordinate with departments for loan disbursal.
  • Customer Service: Provide excellent customer service, ensure customer satisfaction, and explain bank products and benefits.
  • Reporting and Analysis: Gather data on customer complaints and competitors' offers, propose solutions, and negotiate with customers.
  • Team Collaboration: Work with other departments to finalize customer requests and communicate with customers and employees to understand problems and requests.
Requirements
  • Education: Bachelor's degree in finance, banking, business management, or a related field.
  • Experience: 1-2 years of experience in banking or a similar field.
  • Skills: Good product knowledge, proficiency in MS Office, strong analytical skills, and good understanding of banking industry trends in the local market.
Company Overview

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise.