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Our Team
- We have a talented and dedicated team of professionals who are passionate about delivering exceptional results.
- This is a fantastic opportunity to join our IT team as an IT Systems Administrator.
- Comprehensive understanding of network architecture and client/server technology is required.
- Hands-on experience with Windows Server/Desktop OS environments is necessary.
- The ability to perform remote troubleshooting and resolution is essential.
- Coordinating with IT vendors for support activities & projects is a key responsibility.
- Knowledge of O365 & Azure is highly valued.
- Attending calls from retail stores and back office, resolving minor problems via phone or remote support and coordinating with the application team to resolve issues within the defined SLA is a critical task.
- Supporting, monitoring, maintaining/ replacing, and enhancing the existing attendance system to accurately capture attendance and report into the central attendance system, including coordination of development of interface from attendance system to HRMS is an important duty.
- Supporting, maintaining, monitoring, and enhancing the existing CCTV system, including recording across the organization for safety and security purposes is a crucial responsibility.
- Supporting end-user computing devices including desktops, laptops, printers, handheld devices, etc., and related operating systems and applications including Avaya is a significant task.
- Ensuring compliance and adherence across the organization for IT Policies and IT security is a vital role.
- Conducting periodic quality checks and encouraging feedback from business operations to ascertain the successful functioning of business systems is a key performance indicator.
- Preparing and submitting monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlighting key issues to the development team/application/support vendor for requisite enhancements is a critical activity.
- Excellent problem-solving and multitasking skills are essential for success in this role.
- Good communication skills are necessary for effective collaboration with the team.
