Debt Recovery Manager
3 days ago
The Debt Resolution Specialist role at ClearGrid is a critical position that requires expertise in debt collection, strong communication skills, and a customer-centric approach. The successful candidate will be responsible for managing the recovery of overdue accounts, developing tailored debt resolution strategies, and maintaining positive relationships with customers.
Key Responsibilities- Debt Collection
- Manage and directly handle debt recovery efforts for overdue accounts.
- Develop and implement tailored debt resolution strategies based on customer circumstances.
- Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
- Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
- Address complex or escalated customer accounts, working toward effective and amicable resolutions.
- Resolve disputes and complaints while upholding a positive image for the company.
- Ensure adherence to all relevant debt collection laws, regulations, and company policies.
- Stay informed on industry trends and legal changes to ensure best practices in the debt resolution process.
- Track personal performance metrics, including recovery rates and customer engagement.
- Prepare and present reports on recovery activities, outlining key results and areas for improvement.
- Regularly assess and adjust collection strategies to meet company recovery goals.
- Continuously seek ways to streamline debt collection processes for improved productivity.
- Utilize collection software and tools to track progress and maintain accurate records.
- Work with internal teams to coordinate and support the overall debt recovery process.
- Collaborate with external agencies or partners as needed to facilitate collections.
- Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
- In-depth knowledge of debt collection laws, regulations, and best practices.
- Strong communication and negotiation skills, with the ability to manage delicate conversations and resolve disputes.
- Proficiency in debt collection software and tools.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Ability to handle high-pressure situations and manage customer concerns professionally.
- Certification in debt collection or related field.
- Fluency in multiple languages, including Arabic, English, Urdu, or Hindi.
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Debt Resolution Specialist
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Dubai, Dubai, United Arab Emirates ClearGrid Full timeJob Summary:The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts using a proactive and customercentric approach. This role requires expertise in debt collection a strong understanding of recovery strategies and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and...
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Recovery Process Professional
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Dubai, Dubai, United Arab Emirates ClearGrid Full timeJob SummaryThe Debt Resolution Specialist plays a vital role in the revenue cycle operations of ClearGrid. This individual will be responsible for managing the recovery of overdue accounts, developing tailored debt resolution strategies, and maintaining positive relationships with customers.ResponsibilitiesDebt RecoveryDevelop and execute customized debt...
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Debt Resolution Specialist
3 days ago
Dubai, Dubai, United Arab Emirates ClearGrid Full timeJobSummary: The Debt Resolution Specialist isresponsible for managing the recovery of overdue accounts using aproactive and customercentric approach. This role requiresexpertise in debt collection a strong understanding of recoverystrategies and a focus on maintaining positive customer relationswhile ensuring compliance with relevant regulations and...
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