Professional Services Expert

7 days ago


Dubai, Dubai, United Arab Emirates ENGINEERINGUK Full time

About ENGINEERINGUK

Associate Professional Services Consultant

We are a leading provider of solutions focused on helping businesses drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our expertise lies in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

About the Team

The consultant team drives customer engagements at executive levels within financial institutions, establishing strong relationships with key stakeholders. We work closely with clients to deliver customized solutions that meet their unique needs.

About the Role

  1. Understanding compliance and sanctions risk management in relation to product and service within the firm
  2. Applying best practices for customer implementations based on customer use cases and requirements
  3. Delivering installs, configuring applications, and providing technical training and knowledge transfer
  4. Customizing solutions through third-party software interfacing
  5. Collaborating with Sales and Pre-Sales teams, including communication with prospects and demonstration processes
  6. Managing project work, changes to requirements, issues arising, and ensuring customer satisfaction

Requirements

  1. Significant professional services or implementation experience
  2. Understanding of financial industry and knowledge of payment standards (SWIFT, SEPA)
  3. Affinity or experience with Compliance, CFT, AML, or KYC
  4. Knowledge of Unix and Windows Configuration of Web application servers, WebSphere, Apache Tomcat
  5. Understanding of cloud technologies, enablers (Dapr, Kubernetes), RDBMS & SQL (Oracle 19, SQLServer 2019+), IBM MQ, API, and JSON integration
  6. Excellent troubleshooting skills


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