Client Relations Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time

About The Opportunity


As the Client Relations Coordinator at Dice, you will leverage your exceptional case management abilities and proactive engagement to support critical operational functions.

Your role will involve participating in collaborative teams and nurturing relationships that foster reliable partnerships for the delivery of our digital assessments.

Furthermore, you will be tasked with developing meaningful connections that lead to a positive and standardized experience for both students and testing personnel.


In this position, you will collaborate closely with team members and other operational partners to ensure that all customer service inquiries are effectively processed, managed, and resolved promptly.

You will also ensure that educators and higher education partners have the necessary access and support for online tools.

Your responsibilities will include managing escalated cases or procedural exceptions that arise between external vendors or internal departments, ensuring they are resolved within the established guidelines and policies.

You possess a talent for asking insightful questions to accurately identify customer needs and guide them to the appropriate policies and resources to address their inquiries and challenges.


In this role, you will:
Manage Outreach & Communication (70%)

Become an authority on policies and processes that affect customers and the operational procedures essential for resolving inquiries.

Oversee cases related to pre-administration and post-administration issues that align with service level agreements.

Maintain customer relationships to guarantee timely resolution of all cases.

Coordinate outreach initiatives for Test Center renewals and intake.

Identify opportunities to enhance customer relationships through improved systems, training, and feedback mechanisms.

Complete Special Projects (30%)

Provide updates on customer inquiries and trends both internally and externally.

Utilize data to contribute to the voice of the customer initiative, driving continuous, data-informed improvements for an optimal customer experience.

Manage additional self-assigned projects that emerge from digital transformation and organizational changes.

About You

You possess:
Strong organizational and prioritization skills, with a proven ability to advance multiple projects simultaneously, both as a leader and as a team member.

Excellent problem-solving skills, including the ability to use data to inform decisions and actions.

Demonstrated capability to build and maintain customer relationships.

Proficiency in Microsoft Office tools:
PowerPoint, Word, & Excel.

Experience in leading and navigating complex customer issues and resolving those cases.

Experience in delivering high-quality support while managing assigned cases within service level agreements and handling escalations as necessary.

The ability to collaborate and provide guidance to teammates on intricate cases.

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