Business Process Improvement Professional

2 weeks ago


Dubai, Dubai, United Arab Emirates Ghobash Trading & Investment Company Full time

We are seeking a highly skilled Business Process Improvement Professional to join our team at Ghobash Trading & Investment Company. As a Customer Success Manager, you will focus on driving business growth and customer success through process optimization and strategic planning.

Main Responsibilities
  • Process Optimization: Develop and implement process improvements to enhance business efficiency and effectiveness.
  • Meeting Facilitation: Coordinate meetings with stakeholders, including leadership, to ensure effective communication and alignment.
  1. Leadership Meetings: Set the agenda, prepare materials, and follow up on action items until closure.
  2. Business Review Meetings: Set the agenda, prepare materials, and follow up on action items until closure.
  3. Quarterly Business Reviews (QBRs): Set the agenda, prepare materials, and follow up on action items until closure.
  4. Employee Engagement Meetings: Set the agenda, prepare materials, and follow up on action items until closure.
Vendor Relationship Management: Oversee the vendor management process, including categorization and regular review meetings.Client Portfolio Management: Analyze and prioritize client relationships, identifying opportunities for growth and improvement.Customer Retention: Develop initiatives to enhance customer retention and loyalty.Dashboards and Reporting: Create and maintain reporting dashboards for senior management.Strategic Planning: Collaborate with leadership to develop strategic plans and goals.Process Evaluation: Continuously evaluate and improve internal processes, including IT audits.Critical Thinking: Possess strong critical thinking and problem-solving skills.

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