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Guest Relations Manager

1 week ago

Sharjah, Sharjah, United Arab Emirates Dorchester Collection Dubai Full time

At Dorchester Collection Dubai, we are seeking a highly skilled Guest Relations Manager to join our team. The successful candidate will be responsible for ensuring that the check-in and check-out process runs smoothly and efficiently, while also providing exceptional customer service to our guests.

  • We are looking for someone who can respond to guest requests and complaints in a professional and polite manner, guaranteeing customer satisfaction.
  • In this role, you will implement procedures to improve services offered and aim to attract more customers by enhancing their overall experience.
  • You will be responsible for hiring and training staff in matters of professional conduct, ensuring there is enough staff at all times by organizing staffing schedules efficiently.
  • This position requires excellent communication skills, as you will support service personnel with questions posed by guests and take over from them if any issues arise.
  • We are looking for someone who understands what guest expectations are and can anticipate problems to prevent complaints.
  • The Guest Relations Manager will act as a link between guests and hotel management, attending meetings with management to discuss problems and strategies for improvement.
  • You will also be responsible for handling cash or payments made by credit card and understanding safety and emergency procedures.

Key Responsibilities:

  • Ensure smooth check-in and check-out processes
  • Provide exceptional customer service
  • Implement procedures to improve services
  • Hire and train staff
  • Support service personnel
  • Anticipate guest needs
  • Act as a link between guests and management
  • Handle cash and credit card payments
  • Understand safety and emergency procedures