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Luxury Hotel Butler

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Luxury Hotel Butler to join our team at Rotana Hotels & Resorts. As a Butler, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Guest Services: Welcome guests upon arrival, conduct a general orientation of the Suite/Villa, and act as a point of contact for the guest during their stay.
  • Personalized Service: Identify and anticipate guest needs, ensuring personalized service is provided at all times.
  • Communication: Liaise with the Front Office Guest Service Team, and other relevant departments to fulfill all requests or recommendations made by the guest.
  • Knowledge and Awareness: Maintain up-to-date knowledge of the Suites/Villas' in-room facilities, services, and technology.
  • Guest Feedback: Update guest feedback using QMS/Glitch/PMS.
  • Departure: Ensure presence during the departure of guests to bid a fond farewell.
Requirements
  • Experience: At least 1 year of experience in the Front Office within a similar role.
  • Skills: Good English communication skills, strong interpersonal and problem-solving abilities, and computer literacy.
  • Advantage: Previous experience with Opera is an advantage.