Resort Service Director

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time
About the Role

We are seeking a Resort Service Director to join our Ennismore team. As a key member of our hospitality operations, you will be responsible for leading the Guest Relations team and ensuring that every guest has an exceptional experience during their stay with us.

Key Accountabilities
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Lead the Guest Relations team to provide outstanding service and ensure seamless guest interactions.
  • Monitor and respond to guest feedback, resolving any issues promptly and professionally.
  • Collaborate with other departments to ensure guest needs are met and exceeded.

Qualifications

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • Minimum 2-3 years in guest relations or a supervisory role in a luxury hotel/resort.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.


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