Hotel Reservation Operations Manager
5 days ago
A Role that Defines Excellence
At Mövenpick Resort Al Marjan Island, we strive to deliver exceptional experiences for our guests. As a Reservations Supervisor, you will be part of a dynamic team that sets the standard for excellence in hospitality.
About the Job
- Oversight of daily reservation operations, ensuring seamless booking processes.
- Training and development of reservations team members, emphasizing quality service and productivity.
- Effective management of guest inquiries, resolving issues promptly and professionally.
- Maintenance and updates of reservation systems to guarantee accuracy and availability.
- Collaboration with front desk, sales, and marketing teams to maximize bookings.
- Support with room rates, promotions, and special requests, ensuring alignment with hotel objectives.
- Preparation of detailed reports on occupancy, reservations, and key performance indicators.
- Resolution of guest complaints and booking discrepancies, upholding our commitment to customer satisfaction.
- Promotion of upgrades and additional services during the booking process, enhancing the overall guest experience.
- Support to the Director of Revenue in driving departmental performance and strategic planning.
Requirements
- Two years' experience in a comparable role within a 5-star luxury hotel environment.
- Degree in Hospitality or equivalent field.
- Familiarity with MS Office and Opera system software.
- Excellent communication, problem-solving, and leadership skills.
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