Club and Guest Relations Assistant Manager

6 days ago


Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time
Job Description:

The Club and Guest Relations Assistant Manager plays a vital role in ensuring the exceptional experience of our discerning guests at Sheraton Grand Hotel, Dubai. This dynamic professional is responsible for overseeing the day-to-day operations of the Club Rooms and Lounge, guaranteeing seamless interactions and personalized services that surpass our guests' expectations.

Key Responsibilities:
  • Lead by example, promoting a culture of excellence and warmth in every interaction with guests.
  • Collaborate closely with fellow departments to ensure cohesive and efficient service delivery.
  • Analyze operational data to identify areas for improvement and implement strategies to maximize revenue and guest satisfaction.
  • Foster strong relationships with internal and external customers, including VIPs and loyalty program members.
  • Maintain meticulous attention to detail, adhering to brand standards and quality control measures.
  • Conduct training sessions to enhance staff knowledge and skills, driving employee growth and development.
  • Develop and execute innovative marketing initiatives to promote hotel services and amenities through social media platforms.

Requirements:

This exceptional candidate must possess:
  • A Bachelor's degree in a relevant field (Hospitality, Business Administration, etc.).
  • A minimum of 2 years of experience in a supervisory role within the hospitality industry.
  • Excellent communication and interpersonal skills, with fluency in English and an additional language.
  • Proven ability to analyze complex data and develop strategic solutions.
  • Strong leadership and problem-solving skills, with a focus on delivering results-oriented outcomes.
  • A keen eye for detail, ensuring impeccable presentation and adherence to brand standards.
  • The ability to adapt to changing priorities and environments, maintaining a positive attitude and professionalism at all times.

Sheraton Grand Hotel, Dubai:

We are committed to creating unforgettable experiences for our guests, driven by our passion for innovation, creativity, and excellence. As a leader in luxury hospitality, we offer a dynamic and supportive work environment, empowering our team members to grow, develop, and succeed in their careers.

Join us in shaping the future of hospitality, where dedication meets opportunity.

  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    Club and Guest Relations Assistant ManagerDirect message the job poster from Sheraton Grand Hotel, DubaiPOSITION PURPOSETo ensure the professional and effective running of the day-to-day Club Rooms and Lounge operations in accordance to all Sheraton Service Standards and in line with Marriott International Hotels and Resorts Policies and...


  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    POSITION PURPOSETo ensure the professional and effective running of the day-to-day Club Rooms and Lounge operations in accordance to all Sheraton Service Standards and in line with Marriott International Hotels and Resorts Policies and Procedures.Responsible for short and long term planning for the Club operation and assuring a continuous update with...


  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    POSITION PURPOSETo ensure the professional and effective running of the day-to-day Club Rooms and Lounge operations in accordance with all Sheraton Service Standards and in line with Marriott International Hotels and Resorts Policies and Procedures.Responsible for short and long term planning for the Club operation and assuring a continuous update with...


  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    Key ResponsibilitiesAs a Club and Guest Relations Assistant Manager at Sheraton Grand Hotel, Dubai, your main duties will include:Ensuring the smooth operation of the Club Rooms and LoungeManaging the club lounge meeting room and business facilitiesProviding exceptional guest service and ensuring high levels of satisfactionMonitoring club rooms and suites...


  • Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    Assistant Manager, Kids Club - Atlantis The Palm(15452)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our guests'...


  • Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    Assistant Manager, Kids Club - Atlantis The Palm (15452)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our...


  • Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    Assistant Manager, Kids Club - Atlantis The Palm (15452)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our...


  • Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    Assistant Manager, Kids Club - Atlantis The Palm (15452)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our...


  • Dubai, Dubai, United Arab Emirates Kerzner International Full time

    Assistant Manager, Kids Club - Atlantis The Palm (15452)At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our...


  • Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Dubai, Dubai, United Arab Emirates Kerzner International Full time

    At Kerzner International, we strive to create an unforgettable experience for our guests. The role of the Assistant Manager, Kids Club is crucial in ensuring that children have a safe and enjoyable time at our resort.As an Assistant Manager, Kids Club, you will oversee the daily operation of the Atlantis Kids Club and Nanny Services. Your primary...


  • Dubai, Dubai, United Arab Emirates THE ARTS CLUB Full time

    The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.It is the first international outpost of the celebrated and historical private members' club, established in 1863 in Mayfair, London. The Club's membership is...


  • Dubai, Dubai, United Arab Emirates THE ARTS CLUB Full time

    The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.It is the first international outpost of the celebrated and historical private members' club, established in 1863 in Mayfair, London. The Club's membership is...

  • Assistant Manager

    5 days ago


    Dubai, Dubai, United Arab Emirates Kerzner International Full time

    Kerzner International is committed to delivering Amazing Experiences and Everlasting Memories to our guests. As an Assistant Manager, Kids Club, you will play a vital role in making this vision a reality.The Assistant Manager, Kids Club will be responsible for overseeing the daily operation of the Atlantis Kids Club and Nanny Services. This includes ensuring...


  • Dubai, Dubai, United Arab Emirates Anantara Full time

    ResponsibilitiesIs responsible for Guest Relations Department within Front Office of the resort.Ensure that Guest Relations Team provides prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.Ensure that established levels of guest service are maintained at all times within the lobby area.Provide...


  • Dubai, Dubai, United Arab Emirates The First Collection Full time

    OverviewJoin TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest's stay.Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a...


  • Dubai, Dubai, United Arab Emirates Befit Sports Club Full time

    The successful candidate for this position will have a passion for delivering exceptional service and building strong relationships with customers.Responsibilities and ExpectationsProvide personalized assistance to members, ensuring a seamless experience.Actively promote membership upgrades, class bookings, and premium services.Collaboration and...

  • Club Attendant

    3 days ago


    Dubai, Dubai, United Arab Emirates Befit Sports Club Full time

    About the Role:We are seeking a highly motivated and organized individual to join our team as a Janitorial Professional. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and hygiene of our club, including the gym, pool, and other areas.Responsibilities include:Cleaning and sanitizing all areas of the...


  • Dubai, Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time

    Join to apply for the Guest Relations Agent role at Sofitel Dubai The Obelisk.Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our...


  • Dubai, Dubai, United Arab Emirates Sofitel Dubai Downtown Full time

    Join to apply for the Guest Relations Agent role at Sofitel Dubai Downtown.Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our...