Intake Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Jobot Full time
Job Summary

Jobot is seeking an experienced Intake Supervisor to oversee and support our dedicated intake team members throughout the prescription lifecycle. As a key member of our team, you will be responsible for validating information on new patients' demographics, prescription, benefit verification, and assigning tasks to intake team members.

Key Responsibilities
  • Team Management: Oversee and support intake team members, ensuring they have the necessary resources and training to perform their duties effectively.
  • Intake Process Management: Validate information on new patients' demographics, prescription, benefit verification, and assign tasks to intake team members.
  • Workflow Auditing: Audit the intake team's workflow per intake representative's job description, identifying areas for improvement and implementing changes as needed.
  • Communication: Communicate with Operations Manager/PIC regarding referral and prescription status, and with Pre-Authorization team supervisor about Pre-Authorization status.
  • Training and Development: Develop comprehensive training programs for intake teams in coordination with other intake supervisors, and participate in and coordinate training for all new intake staff.
  • Performance Management: Review and approve timecards, assist with performance reviews, and participate in quarterly goal setting.
Requirements
  • Experience: Minimum of three (3) years of experience collecting referral information in the healthcare market, with a preference for experience in Specialty or Infusion Pharmacy.
  • Knowledge: Working knowledge of Managed Care, Commercial Insurance, Medicare, and Medical Insurance, as well as Specialty Pharmacy laws and regulations.
  • Skills: Proficient with Microsoft Office Suite or related software, and excellent communication and interpersonal skills.
Work Environment

Jobot is a dynamic and growing company that values its employees and provides a supportive work environment. As an Intake Supervisor, you will work in a fast-paced environment with a team of dedicated professionals who are passionate about delivering exceptional patient care.



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