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Operations Manager Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time

**Job Summary**

As an Assistant Operations Manager at Emirates Flight Catering, you will play a key role in ensuring the timely delivery of airline catering services in line with Service Level Agreements (SLAs), Performance Targets (PTS), and other key performance indicators.

**Key Responsibilities**

  • Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management.
  • Lead the section in achieving the business unit's key performance indicators while complying with all aspects of safety, security, and on-time performance.
  • Proactively manage available resources to ensure operational requirements are met. Demonstrate ability to work, mentor, lead the team to ensure optimal service delivery on a day-to-day basis.
  • Ensure operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre. Provide support in testing the effectiveness of the Business Continuity Management Systems.
  • Execute all operational or service level requirements through collaboration with all the relevant internal and external stakeholders and airline customers. Escalate to Management and communicate to teams on any developments in the respective areas.
  • Execute best practices and LEAN initiatives. Identify further areas for process optimisation and communicate and recommend to management on any new initiatives related to opportunities/new technologies.
  • Manage the team's performance on an ongoing basis to ensure high potential and low performance are appropriately addressed. Communicate with management to address any recurring personnel challenges.
  • Lead by example and demonstrate the right sets of behaviors in line with the Company values. Coach and mentor the teams in specific areas of service delivery to achieve operational excellence.
  • Monitor the daily resource allocation and escalate any significant variances to Management and Business Support. Ensure briefings and shift handovers are communicated to all relevant stakeholders.