CS Operations Manager
5 days ago
The mission of the Executive Customer Relations Team is to resolve highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers.
This team serves as a bridge between CS and various groups within the company, providing advice to CS floor staff, communicating effectively with other departments, and submitting contact coaching forms to ensure CS is consistently kept up to date with Amazon policies and emerging issues.
Key Job Responsibilities:
- Respond to enquiries from corporate executives and government authorities.
- Provide advice to CS floor staff regarding escalated contacts.
- Communicate effectively and professionally with other departments in researching complaints and acting as CS resource.
- Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate to CS management and department.
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Dubai, Dubai, United Arab Emirates Amazon Full timeJob DescriptionThe Executive Customer Relations Team at Amazon is responsible for resolving highly escalated customer contacts, identifying systems and procedures that lead to these contacts, and driving positive action for change and resolution on behalf of Amazon customers.This role serves as a bridge between CS and various groups within the company,...
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Executive Customer Relations Specialist
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Dubai, Dubai, United Arab Emirates Amazon Full timeExecutive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...
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Executive Customer Relations Specialist
5 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeExecutive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...
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Executive Customer Relations Specialist
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Dubai, Dubai, United Arab Emirates Amazon Full timeExecutive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...