CS Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates Amazon Full time
Role Overview

The mission of the Executive Customer Relations Team is to resolve highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for change and resolution on behalf of Amazon customers.

This team serves as a bridge between CS and various groups within the company, providing advice to CS floor staff, communicating effectively with other departments, and submitting contact coaching forms to ensure CS is consistently kept up to date with Amazon policies and emerging issues.

Key Job Responsibilities:

  1. Respond to enquiries from corporate executives and government authorities.
  2. Provide advice to CS floor staff regarding escalated contacts.
  3. Communicate effectively and professionally with other departments in researching complaints and acting as CS resource.
  4. Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate to CS management and department.


  • Dubai, Dubai, United Arab Emirates CS-Consulting GmbH Full time

    Hi Greetings From Innovon Technologies About Us: At Innovon Technologies, we are a reputable technology services and consulting firm with a global reach. We specialize in providing high-quality services that deliver impactful results to our clients. Our mission is to empower businesses to achieve more by leveraging the latest technological advancements and...


  • Dubai, Dubai, United Arab Emirates High5 Full time

    SAP S/4 HANA CS&CMM Functional ConsultantJob Summary:We are seeking a skilled SAP S/4 HANA CS (Customer Service) & CMM Functional Consultant with 2-3 years of SAP Implementation Experience and 3-4 years of SAP Support Experience. SAP Certification is a plus.Responsibilities:Well versed in ISU - Customer Service Base customizing and configuration.Strong...


  • Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time

    Purpose of the job:The successful applicant will be responsible for handling environmental issues and compliance related to products sold in the SGE region.Key Objectives:1. Manage product compliance related to local Environmental Law.2. Monitor developments and government rules/legislations related to environment and safety.3. Understand basic Environmental...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Company OverviewAt Richemont, we are driven by a pioneering spirit that inspires our teams across all métiers. With over 170 years of history, we have built a reputation for excellence and innovation in the luxury industry.We are a global company with 9000+ colleagues from 105 nationalities, united by a shared passion for delivering exceptional client...


  • Dubai, Dubai, United Arab Emirates 湯潮 Full time

    The noon ecosystem of services includes marketplaces for food delivery, quick-commerce, fintech, and fashion. We're looking for a skilled HR Operations Manager to join our team and support our People & Talent Lead with 360 people operations across business hubs.About the RoleAs the successful candidate, you will provide on-the-ground support with employee...

  • Operations Manager

    2 days ago


    Dubai, Dubai, United Arab Emirates Papel Full time

    At Papel Holding, we're not just another Fintech company. We're on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we're transforming how people interact with money.Our offices are strategically located in some of the world's fastest-growing industry hubs: Dubai, Vienna, and Hong...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    The Story Behind the RoleWe are looking for a Client Service Executive to join our team in Dubai. As a true ambassador of Cartier, you will contribute to client service operations and projects, supporting the Client Services Project Manager in implementing CS strategies and policies.ResponsibilitiesYour key responsibilities will include:Contributing to...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    Our TeamWe are a dynamic and passionate team of professionals dedicated to delivering exceptional client service. We believe in fostering a culture of collaboration, innovation, and continuous learning.We are seeking a Client Service Executive to join our team in Dubai. As a true ambassador of Cartier, you will contribute to client service operations and...

  • Operations Manager

    4 days ago


    Dubai, Dubai, United Arab Emirates PAPEL Holding Full time

    At Papel Holding, we're not just another Fintech company. We're on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we're transforming how people interact with money.Our offices are strategically located in some of the world's fastest-growing industry hubs: Dubai, Vienna, and Hong...


  • Dubai, Dubai, United Arab Emirates Richemont Full time

    About UsWe are Cartier, a Maison that has been synonymous with luxury and innovation for over 170 years. Our story is built on audacity and passion, inspiring our teams across all métiers to push the boundaries of creativity and excellence.We are a global company with 9000+ colleagues from 105 nationalities, united by a shared independent spirit and...


  • Dubai, Dubai, United Arab Emirates Miral Experiences Full time

    About the RoleWe are looking for a dedicated Operations Support Staff to join our Miral Experiences team. This is an excellent opportunity to work in a dynamic environment and make a meaningful contribution to delivering exceptional customer experiences.Main ResponsibilitiesEnsure all relevant documents, such as departmental checklists and Waivers/T&Cs, are...

  • Nuclear Safety Manager

    14 hours ago


    Dubai, Dubai, United Arab Emirates ENEC Operations Full time

    Job DescriptionThe Environmental Protection Specialist will lead the execution and maintenance of effluent control and monitoring process to ensure compliance with regulatory requirements and commitment. Additionally, they will be responsible for ensuring monitoring of Liquid Scintillation Counter/Gamma/Low-level Alpha/Beta counter Operation to enable...


  • Dubai, Dubai, United Arab Emirates Unilever Full time

    At Unilever, our goal is to make sustainable living commonplace. We are a global business that operates in over 190 countries, serving 3.4 billion people every day.About the RoleThis role sits at the heart of our Sales and Operations Planning (S&OP) process, working closely with customer development, marketing, and sourcing teams to build an integrated...


  • Dubai, Dubai, United Arab Emirates Coatue Management L.L.C. Full time

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless. We believe in straight talk, quick decisions, strong execution and elegant...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Job DescriptionThe Executive Customer Relations Team at Amazon is responsible for resolving highly escalated customer contacts, identifying systems and procedures that lead to these contacts, and driving positive action for change and resolution on behalf of Amazon customers.This role serves as a bridge between CS and various groups within the company,...


  • Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time

    Tech Support Assistant Manager (Printer)Purpose of the job:• Plan & Execute Training for Authorized B2B Service Partners in UAE, Qatar, Kuwait, Oman, Bahrain & Yemen.• Resolving technical issues of Authorised B2B service centers handling IT products (Printer).• Plan & Execute Training for Contact center on IT Products (Printer).Key Objectives:•...


  • Dubai, Dubai, United Arab Emirates Unilever Full time

    Join us at Unilever and be part of a team that makes a real impact on the world. As a Supply Chain Assistant Manager, you will play a key role in building an integrated volume and sales plan, working closely with customer development, marketing, and sourcing teams.About the RoleThis role requires excellent analytical skills, problem-solving abilities, and...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Executive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Executive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Executive Customer Relations Specialist - UAE National, CS OperationsJob ID: 2934075 | Q-Express Documents TransportThe mission of the Executive Customer Relations Team is to resolve the most highly escalated customer contacts received by Amazon, identify systems and procedures that directly or indirectly lead to these contacts, and drive positive action for...