Head of Operational Excellence

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time
Job Overview

We are seeking an experienced professional to lead our Process Re-engineering efforts in CB Middle East. The ideal candidate will have a strong background in process design, risk management, and leadership.

About The Role

  • To drive operational excellence and improve customer and frontline experience across CB Middle East.
  • To standardize and simplify processes while ensuring high-quality service delivery.
  • To support automation and application upgrade projects to enhance efficiency.

Key Responsibilities

  1. Identify areas for improvement and standardization in consultation with Head of Service Delivery Middle East.
  2. Collaborate with in-country teams to deliver Process Re-engineering initiatives.
  3. Develop and implement process designs, identify key risks, and suggest controls.
  4. Issue service-oriented operating guidelines to stakeholders and conduct initial training.
  5. Ensure compliance with policies, regulations, and procedures related to money laundering prevention and Sanctions.

Requirements

  • Awareness and understanding of business policies, processes, and local regulations.
  • Solid knowledge in process design, risk management, and leadership principles.
  • Ability to work effectively with cross-functional teams and drive results.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    About Our VisionOur vision is to deliver exceptional patient care and advance medical excellence through innovative solutions, cutting-edge technology, and a commitment to quality and safety.Job DescriptionWe are seeking an experienced Head of Operational Excellence to join our team. The ideal candidate will have a proven track record in operational...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Inspira Head Hunting Consulting Full time

    Head of Culinary Development - Abu Dhabi - Inspira Head Hunting Consulting 1 day ago Description About the Role The Head of Kitchen Operations is a senior leadership position that requires a highly skilled and experienced individual to oversee all aspects of kitchen operations, including culinary direction and team management. Responsibilities: ...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Foreground. Full time

    Job OverviewThe Chief Operating Officer will play a critical role in driving business growth, improving operational efficiency, and ensuring regulatory compliance at Foreground.ResponsibilitiesDevelop and Implement Operational Strategies: Design and implement efficient processes to enhance client experience, boost productivity, and drive business growth.Lead...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full time

    Job OverviewThe Client of Talentmate is seeking an exceptional Operational Excellence Specialist to join our team. In this role, you will oversee and coordinate various operational tasks to ensure the smooth workflow within the organization.Main Responsibilities:Coordinate daily operations to optimize efficiency and effectiveness.Monitor project progress to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Adecco Careers Full time

    Adecco Careers is a reputable provider of facilities management solutions in the UAE.With a focus on excellence and customer satisfaction, they have established a reputation as a quality-driven facilities management services company.Job DescriptionThe company seeks a Head of Commercial Excellence to oversee commercial activities and ensure alignment with...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sorbonne University Abu Dhabi Full time

    About the RoleThe Head of IT Operations at Sorbonne University Abu Dhabi will be responsible for overseeing the day-to-day operations of all IT services, ensuring effective maintenance and enhancement of IT infrastructure, and promoting operational excellence throughout the institution.Key ResponsibilitiesOversee day-to-day operations of all IT services,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full time

    About the Position:We are seeking an experienced Head of Cloud Center of Excellence to join our team. The successful candidate will be responsible for leading the development and implementation of cloud governance strategies that align with the bank's overall business objectives.Key Responsibilities:Develop and implement cloud governance policies and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates dLocal Full time

    Required Skills and QualificationsTo succeed in this role, you will need:A solid background in payments operations and technical expertise.5-7 years of experience as an Ops Manager in a similar business model.Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar.You should also have excellent communication,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates EDGE Group PJSC Full time

    Job Title: Head of Security OperationsWe are seeking an experienced Head of Security Operations to join our Investigation Office. In this role, you will be responsible for providing strategic leadership and supervision to our Investigations department, ensuring efficient daily operations and alignment with organizational goals.You will lead and mentor a team...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates FH Capital Full time

    FH Capital is committed to attracting and retaining top talent. We are seeking a highly skilled and experienced Head of Hiring Operations to oversee our recruitment process.Job DescriptionThe successful candidate will be responsible for developing and implementing effective talent acquisition strategies, managing the full recruitment cycle, and collaborating...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time

    We are looking for a seasoned Head of Operational Efficiency who can lead our efforts in optimizing processes across CB Middle East. The successful candidate will play a critical role in driving process improvements that enhance customer and frontline experience.The ideal candidate will have a strong background in process design and risk management...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Masdar Capital Management Limited Full time

    About the TeamWe are a dynamic team at Masdar Capital Management Limited, and we are looking for a Head of IT Operations Management to join us. As a key member of our leadership team, you will be responsible for leading our IT operations efforts, ensuring that our technology investments are aligned with our business objectives, and developing strategies to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Role: Head of Card Center OperationsLocation: Abu DhabiRole Purpose:The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    Job SummaryThe Head of Legal Operations will be responsible for managing the day-to-day operations of the Group Legal Department. This includes overseeing the preparation and issuance of legal reports, managing special legal and regulatory projects, and ensuring compliance with relevant laws and regulations.Key ResponsibilitiesOversees the preparation and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Tbwa ChiatDay Inc Full time

    Head of Flight Operations & Pilot Training, UAERemoteArcher is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates University Of Dubai Full time

    Head of Department for Law and EconomicsAbout the Role: As the Head of Department for Law and Economics, you will lead the development and implementation of academic programs within the faculty. Your expertise will be essential in shaping the curriculum and ensuring it meets the highest standards of quality.Key Responsibilities:Develop and maintain the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Head Medical Full time

    About the RoleWe are seeking a highly skilled Consultant Haematologist to join our team at NMC Healthcare. As a key member of our haematology department, you will be responsible for delivering high-quality patient care and contributing to the development of our services.Key ResponsibilitiesProviding expert haematology care to patients;Developing and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Tbwa ChiatDay Inc Full time

    Head of Flight Operations & Pilot Training, UAE Remote Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates TeKnowledge Full time

    We are seeking an Operational Excellence Leader to drive operational excellence at TeKnowledge locations. This role will play a critical part in managing site performance, aligning with business objectives, and ensuring teams are empowered to deliver exceptional customer experiences.The Site Manager is responsible for overseeing and monitoring site...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ARK People Solutions Full time

    We are seeking an experienced Head of Financial Operations to join our team in Abu Dhabi. As a key member of our finance team, you will be responsible for overseeing financial operations, managing the accounting team, and ensuring the accuracy and timeliness of financial reports.ResponsibilitiesFinancial Planning and AnalysisDevelop and implement financial...