Account Management Specialist

1 week ago


Dubai, Dubai, United Arab Emirates STAR SERVICES LLC. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at STAR SERVICES LLC. as an Account Management Specialist.

Key Responsibilities

Customer Service:

  1. Process daily customer transactions, including receipts and orders, in a timely and accurate manner.
  2. Provide operational reports to management upon request, highlighting key performance indicators and areas for improvement.
  3. Respond to special order requests from customers in a professional and courteous manner.
  4. Prepare and maintain relevant documentation for customer transactions, ensuring accuracy and compliance with company policies.
  5. Generate and distribute monthly invoices to customers, including detailed breakdowns of charges and credits.
  6. Support the team by providing backup on other accounts as needed, ensuring seamless customer service.
  7. Communicate effectively with customers on a daily basis, addressing their concerns and resolving issues in a timely manner.
  8. Escalate and resolve operational issues, working closely with internal stakeholders to find solutions.
  9. Maintain accurate and up-to-date system inventory for customers, ensuring that all records are current and compliant.
  10. Produce monthly KPI reports for customers, highlighting key performance indicators and areas for improvement.
  11. Follow up with customers to ensure timely approval of invoices.

Relationships:

  1. Coordinate with warehouse staff to receive and release shipments, ensuring timely and accurate delivery.
  2. Maintain excellent working relationships with customers by responding promptly to all inquiries in a courteous and efficient manner.
  3. Report customer feedback to management, highlighting areas for improvement and opportunities for growth.
  4. Liaise between customers and warehouse staff to administer accounts, ensuring seamless communication and resolution of issues.
  5. Liaise between customers and office staff regarding invoicing and credit changes, ensuring accuracy and compliance with company policies.

Clerical:

  1. Provide support with miscellaneous projects, filing, and research, ensuring accuracy and attention to detail.
  2. Oversee paperwork associated with orders and maintain corresponding files, ensuring accuracy and compliance with company policies.
  3. Maintain a current and accurate procedures manual detailing desk-side processes for managing accounts, ensuring that all procedures are up-to-date and compliant.

Qualifications:

Education: University Degree or equivalent

Experience:

  1. Minimum 2 years of experience in a distribution department, with a strong understanding of inventory control and distribution operations.
  2. Previous experience in inventory control and/or distribution operations, with a strong understanding of software applications and typing skills.
  3. Fully proficient with various software applications, including MS Word, MS Excel, and any Warehouse Management System (WMS).
  4. Typing speed of 30 wpm and 10-key by touch.
  5. Ability to work independently with minimal supervision, with a strong focus on proactively communicating and suggesting solutions.


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