Operations Manager

6 days ago


Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time
Job Purpose

As a key member of our team, you will be responsible for leading the operational teams to ensure timely delivery of airline catering services in line with SLAs, PTS, and other key performance indicators.

Key Responsibilities

* Ensure compliance with all relevant standards and regulatory requirements
* Lead the section in achieving business unit key performance indicators while maintaining safety, security, and on-time performance
* Proactively manage available resources to meet operational requirements
* Demonstrate ability to work, mentor, and lead the team to ensure optimal service delivery
* Contribute to fulfilling compliance and adherence to customer SLA
* Ensure operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre
* Execute all operational or service level requirements through collaboration with internal and external stakeholders and airline customers
* Escalate to management and communicate to teams on any developments in respective areas
* Execute best practices and LEAN initiatives
* Identify further areas for process optimization and communicate and recommend to management on any new initiatives related to opportunities/new technologies
* Manage team performance on an ongoing basis to ensure high potential and low performance are appropriately addressed
* Communicate with management to address any recurring personnel challenges
* Lead by example and demonstrate the right sets of behaviors in line with the Company values
* Coach and mentor the teams in specific areas of service delivery to achieve operational excellence
* Monitor the daily resource allocation and escalate any significant variances to Management and Business Support
* Ensure briefings and shift handovers are communicated to all relevant stakeholders

Education Qualification

* Bachelor's degree or equivalent qualification

Experience & Knowledge:

* Minimum 6 years' experience leading shifts in a large-scale operational activity in a logistics, catering, and/or airside environment
* Experience leading a number of operations efficiency initiatives and service improvements

Skills:

* Ability to communicate effectively with all organizational levels
* Problem-solving capabilities
* Ability to develop highly effective working relationships with internal and external networks
* Ability to effectively and creatively challenge people situations and current thinking
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