Patient Experience Coordinator

6 days ago


Dubai, Dubai, United Arab Emirates DISC - Diversified Integrated Sports Clinic Full time

DISC Clinics

This role is the first point of contact for patients and visitors to DISC Clinics. The department ensures compliance with set standards and procedures in order to protect the patient and enhance the patient experience whilst achieving key performance indicators.

Key Responsibilities
  • Answer calls and patient communication in a timely manner providing accurate information regarding therapists' availability, scheduling options, and billing processes.
  • Make outbound calls to follow up with patients and provide accurate and appropriate verbal and written information including answering queries about services provided and patient coordination.
Requirements
  • At least 2 years experience within a clinic/OPD or hospitality industry on Reception, Call Centre, Patient Support services
  • Working knowledge in IT, Booking Software & Call Centre related Systems
  • Customer care experience and excellent face-to-face customer service skills
  • Minimum secondary level education


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