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Customer Journey Advocate

1 week ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

Job Overview

We are seeking an experienced professional to join our team as a Customer Experience Specialist. This role will focus on developing customer journey maps and service blueprints for the SHARE loyalty program, collaborating with product managers, commercial managers, and operations managers to elevate product and service design.

Responsibilities

  1. Develop and implement customer journey maps and service blueprints to improve the SHARE loyalty program.

  2. Collaborate with cross-functional teams to ideate new projects that meet customer needs.

  3. Analyze Voice of the Customer data to identify areas for improvement and develop targeted solutions.

  4. Support the Customer Experience team in innovation around learning and knowledge sharing to enhance skill sets and drive best practices.

  5. Contribute to the Majid Al Futtaim Customer Experience Forum, showcasing innovative initiatives on behalf of the SHARE loyalty program.

Requirements

  • 3-4 years of experience in a relevant role with a passion for delivering excellent customer experience.
  • Bachelor's degree in marketing/communications, research, design, business, or psychology.
  • Exceptional organizational and analytical skills.
  • Charismatic with strong communication and stakeholder engagement skills.
  • Strong written and verbal communication skills.
  • Advanced Microsoft Office skills and knowledge of dashboards.