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Global Operations Manager
1 week ago
Job Overview
About Etihad AirwaysEtihad Airways is a world-leading airline that has reimagined the flying experience through its pioneering products and services. As a manager at Etihad, you will have the opportunity to work in the forefront of the airline and travel industry.
The role of Manager Cargo iQ requires effective leadership and strong communication skills to ensure the successful implementation of quality standards and performance indicators.
This position plays a vital role in maintaining Etihad's IATA Cargo iQ certification and ensuring compliance with relevant regulations.
The successful candidate will be responsible for managing cargo offsets, key performance matrices, and providing guidance to internal and external stakeholders.
Accountabilities:
- Manage operational performance measurement based on IATA CargoiQ milestone methodology.
- Maintain Etihad Cargo's IATA CargoiQ certification and lead re-certifications as necessary.
- Oversee all cargo offsets, ensuring accuracy and up-to-dateness.
- Ensure the Delivered As Promised (DAP) KPI is well-maintained and accurate data is safeguarded.
- Provide subject matter expertise to stakeholders on CargoiQ and DAP performance and methodology.
- Develop and implement industry standards and initiatives, such as IATA e-AWB and e-freight.
- Represent Etihad at trade and regulatory engagements related to messaging compliance and data quality.
- Improve data integrity and engage with stakeholders to enhance operational performance.
- Make day-to-day operational decisions to manage safety and security-related risks.
