Logistics Operations Manager
3 weeks ago
Job Title: Supervisor Logistics Operations
Job Summary:
We are seeking a highly skilled and experienced Supervisor Logistics Operations to join our team at Talabat. As a key member of our operations team, you will be responsible for managing day-to-day vendor operations tasks, ensuring the delivery of agreed Key Performance Indicators (KPIs), and driving performance improvement across our vendor network.
Key Responsibilities:
- Vendor Operations Management: Manage day-to-day vendor operations tasks, including scheduling, assigning, and carrying out training with restaurant partners, troubleshooting, and technical support.
- Performance Improvement: Define and execute steps to achieve performance improvement, managing the workflow in an end-to-end manner.
- Vendor Training: Improve vendor training quality, introduce new training modules, and develop action plans with the department manager to address weak areas in need of improvement.
- Reporting and Monitoring: Report and monitor KPIs and performance Service Level Agreements (SLAs).
- Project Management: Drive key projects through end-to-end project management for operational improvement across vendor onboarding and performance areas.
- Team Management: Manage a team of operations coordinators and ensure the best output for the operations and onboarding function.
Requirements:
- Education: Bachelor's Degree is mandatory.
- Experience: 3-4 years' experience in operations or logistics, preferably in the food/grocery tech industry.
- Skills: Strong communication skills, both written and verbal; experience in dealing with cross-cultural team members and cross-functional teams; G-suite and MS Office suite skills; data interpretation skills; ability to deal with ambiguity, work under pressure, and handle stress.
- Personal Qualities: A motivated team player who supports vendor operation function overall objectives by going the extra mile; knowledgeable in operations and performance-related tasks; ability to quickly adapt to new environments and systems.
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