IT Operations Director
5 days ago
**Job Summary**
We are seeking a highly skilled IT Operations Director to lead and optimize our IT operations. This role focuses on managing the Support Services and Project Department, ensuring the smooth delivery of IT services and driving process improvements, while aligning operational strategies with business objectives.
The ideal candidate will possess strong leadership, technical expertise, and project management skills, as well as a deep understanding of IT systems and processes.
**Key Responsibilities**
- Oversee daily IT operations, ensuring the reliability, availability, and security of systems and services.
- Manage the Support Service Department, client meetings and escalations, and ensure efficient service delivery and timely resolution of IT incidents and support tickets.
- Manage the Projects Team for the implementation of ICT and ELV projects.
- Develop and implement IT operational strategies, policies, and processes to meet business objectives.
- Collaborate with senior management to align IT operations with overall organizational goals.
- Conduct capacity planning and resource allocation for necessary departments.
- Lead, mentor, and manage the operations team, fostering professional development and team performance.
- Define team roles, responsibilities, and performance expectations.
- Ensure organization's standards and procedures are followed.
- Define, track, and report on key performance indicators (KPIs) for IT operations.
- Regularly review system performance and uptime metrics, addressing potential risks or bottlenecks.
- Generate detailed operational reports and dashboards for senior leadership.
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