Client Engagement Expert
5 days ago
About This Role
This is a fantastic opportunity to join Moody's Investors Service as a Client Engagement Expert. You will play a key role in driving business growth and delivering exceptional customer experiences.
Key responsibilities include:
- Gathering information on customer use of Risk, Finance and Lending solutions and communicating to internal partners.
- Developing and maintaining detailed understanding and documentation of customer use cases, usage metrics, and health scores.
- Building partnerships with customers and developing client references and sourcing marketing content.
- Representing the voice of the customer in discussions regarding the product roadmap and serving as a communication channel for product updates to the customer base.
Requirements:
- Native Arabic speaker, with significant experience with GCC banks.
- A strong understanding of commercial banking, particularly in corporate lending, finance, and risk practices.
- Prior experience in a client-facing role including Customer Success, Project Manager, Consultant, Banking Relationship Manager, Bank Lender, or Sales Specialist position.
- Excellent written and verbal communication skills, along with strong presentation skills.
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