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Service Recovery Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

Job Overview:

We are seeking a results-driven Service Recovery Specialist to join our team at Sheikh Shakhbout Medical City (SSMC). As a Service Recovery Specialist, you will play a critical role in resolving conflicts and improving patient satisfaction.

Your Key Responsibilities:

  • Resolve Conflicts: Resolve conflicts within the point of service, acting as an intermediary between patients, families, and staff.
  • Analyze Issues: Analyze issues affecting patient satisfaction, identifying root causes and implementing solutions.
  • Develop Strategies: Develop strategies to prevent recurrence of similar issues, enhancing patient experience and loyalty.
  • Enhance Communication: Enhance communication channels between patients, families, and staff, fostering a culture of transparency and trust.

About Us:

At SSMC, we believe in the importance of compassion and empathy in healthcare. Our multidisciplinary team of experts works together to deliver high-quality care, focusing on the unique needs of each patient.