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Service Recovery Specialist
1 week ago
Job Overview:
We are seeking a results-driven Service Recovery Specialist to join our team at Sheikh Shakhbout Medical City (SSMC). As a Service Recovery Specialist, you will play a critical role in resolving conflicts and improving patient satisfaction.
Your Key Responsibilities:
- Resolve Conflicts: Resolve conflicts within the point of service, acting as an intermediary between patients, families, and staff.
- Analyze Issues: Analyze issues affecting patient satisfaction, identifying root causes and implementing solutions.
- Develop Strategies: Develop strategies to prevent recurrence of similar issues, enhancing patient experience and loyalty.
- Enhance Communication: Enhance communication channels between patients, families, and staff, fostering a culture of transparency and trust.
About Us:
At SSMC, we believe in the importance of compassion and empathy in healthcare. Our multidisciplinary team of experts works together to deliver high-quality care, focusing on the unique needs of each patient.