Customer Service Team Leader
2 weeks ago
We are seeking a skilled and experienced professional to join our team as a Customer Service Team Leader. In this role, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.
Your key responsibilities will include:
- Supervising a team of customer service representatives and providing guidance and coaching to ensure they meet their performance targets.
- Maintaining high levels of customer satisfaction through effective issue resolution and communication.
- Collaborating with other teams to identify opportunities for improvement and implementing changes to processes and procedures.
- Monitoring and reporting on team performance and making recommendations for improvement.
To be successful in this role, you will need to have:
- A minimum of 3 years' experience in a customer-facing role, preferably in a contact centre environment.
- Excellent leadership and communication skills, with the ability to motivate and coach a team.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Knowledge of quality management principles and practices.
-
Customer Service Team Leader
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates InstashopDMCC Full timeThe QA Team Leader will oversee, guide, and lead a number of customer service team members within procedures. This is a vital role in providing clients and users with the support they need and ensuring they are treated with the best service and experience in their journey.Primary ResponsibilitiesSupervising and managing a team of customer service...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Jumeirah Full timeCompany DescriptionJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 26 properties across the Middle East, Europe and Asia. Renowned for its distinguished beachfront resorts, esteemed city hotels, and luxury residences, Jumeirah crafts distinctive and purposeful experiences that bring joy to...
-
Customer Service Team Head
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeRole OverviewWe are seeking a seasoned Team Leader to join our Abu Dhabi Islamic Bank team in the Contact Center. The ideal candidate will have a proven track record of leading high-performing teams and delivering exceptional customer service.Key AccountabilitiesLead and manage a team of Call Center Agents to achieve KPIs and deliver world-class customer...
-
Customer Service Ambassador
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Team Builders Full timeWe are looking for a Customer Service Ambassador to join our team at The Team Builders in Abu Dhabi. As a key member of our front-of-house team, you will be responsible for ensuring that every guest has an exceptional experience.Your main duties will include managing reservations, handling guest requests, and maintaining accurate records in our reservation...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeThe Bodyshop Team Leader oversees vehicle repairs, ensuring high-quality work, efficient job distribution, and compliance with company policies. This role involves supervising technicians, coordinating with Service Advisors, and maintaining workshop efficiency.Key Responsibilities:- Assign repair jobs based on technician skills and monitor progress.- Conduct...
-
Housekeeping Team Leader
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Parkhyattabudhabi Full timeHousekeeping Team Leader:You will be responsible to assist with the efficient running of the department in line with Hyatt's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Housekeeping Team Leader is responsible to assist the Director of Housekeeping and Assistant Manager in managing the day-to-day...
-
Uniform Services Team Leader
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full timeJob Description:We are seeking a highly skilled and experienced Service Delivery Coordinator to join our team at Miral Experiences. The successful candidate will be responsible for ensuring the operational readiness of all work areas at the assigned facility and delivering a smooth and efficient day-to-day operation that fully supports our company's core...
-
Customer Success Leader
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Aramex Full timeGraduate; MBA / Management Post GraduatesJob Function:Customer Service / TelecallingSales / Retail / Corporate / Business DevelopmentSkillset:Driving customer success, retention, and growth in a B2B or B2C environment.Job Purpose:To build and maintain relationships with global clients to drive excellence in operations and efficiencies in project delivery....
-
Team Leader
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeThe Bodyshop Team Leader oversees vehicle repairs, ensuring high-quality work, efficient job distribution, and compliance with company policies. This role involves supervising technicians, coordinating with Service Advisors, and maintaining workshop efficiency.Key Responsibilities:Assign repair jobs based on technician skills and monitor progress.Conduct...
-
Team Leader
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeThe Bodyshop Team Leader oversees vehicle repairs , ensuring high-quality work , efficient job distribution, and compliance with company policies. This role involves supervising technicians, coordinating with Service Advisors, and maintaining workshop efficiency . Key Responsibilities: Assign repair jobs based on technician skills and monitor progress. ...
-
Team Leader
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Ali & Sons Holding LLC Full timeThe Bodyshop Team Leader oversees vehicle repairs, ensuring high-quality work, efficient job distribution, and compliance with company policies. This role involves supervising technicians, coordinating with Service Advisors, and maintaining workshop efficiency. Key Responsibilities: Assign repair jobs based on technician skills and monitor progress. Conduct...
-
Sr. Team Leader
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG Energy Full timeJob Description Sr. Team Leader (Telecom SMB Hunting Business)Job Summary:The Sr. Team Leader Telecom SMB Hunting Business is a sales leader of professionals whose primary job is to acquire new Small and Medium Business (SMB) clients. The role includes driving revenues, developing business strategies, and managing team performance towards meeting ambitious...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Jumeirah Full timeTeam Leader - Kids Club - Jumeirah Saadiyat IslandUnited Arab EmiratesJob DescriptionAbout Jumeirah & the Hotel:Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of...
-
Team Leader
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank PJSC Full timeTeam Leader - Contact Center Abu Dhabi (Outsource Role)United Arab EmiratesJob DescriptionRole: Team LeaderRole Purpose:To lead and manage a team of Call Center agents in delivering world class customer service as well as achieving the other KPIs set out by the Senior Management Team.Key Accountabilities of the roleOperational readiness: Manage and lead a...
-
Reservations - Team Leader
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ANdAZ Full timeOrganization- Andaz Dubai The PalmSummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Reservations - Team Leader is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates شركة المراعي Full timeTeam Leader - Abu Dhabi,United Arab EmiratesThe Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Almarai Co Full timeGet AI-powered advice on this job and more exclusive features. Team Leader - Abu Dhabi, United Arab Emirates The Company: Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand...
-
Team Leader
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Almarai Co Full timeGet AI-powered advice on this job and more exclusive features. Team Leader - Abu Dhabi, United Arab Emirates The Company: Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG...
-
Team Leader
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates شركة المراعي Full timeTeam Leader - Abu Dhabi, United Arab Emirates The Company: Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories...
-
Team Leader
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates شركة المراعي Full timeTeam Leader - Abu Dhabi, United Arab EmiratesThe Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories...