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Technical Support Technician

2 months ago

Sharjah, Sharjah, United Arab Emirates Rk Residence L.l.c Full time
Job Summary:

Rk Residence L.l.c is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Hardware and Software Support: Install, configure, and maintain client computer systems, including hardware and software troubleshooting and repair.
  • Technical Assistance: Respond to client IT support requests, providing timely and effective solutions to technical issues.
  • Client Relations: Meet with clients to diagnose and resolve technical issues, ensuring excellent customer service and building strong relationships.
  • Problem-Solving: Analyze and resolve complex technical problems, often working independently to find solutions.
  • Documentation: Maintain accurate records of work performed, including job reports and technical notes.
Requirements:
  • Technical Skills: Proficiency in hardware and software troubleshooting, installation, and maintenance.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to work independently and think critically.