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Palm Jumeirah Reservation Agent

1 week ago

Dubai, Dubai, United Arab Emirates Kempinski Hotel & Residences Palm Jumeirah - Dubai Full time

Kempinski Hotel & Residences Palm Jumeirah invites applications for the position of Palm Jumeirah Reservation Agent. Successful candidates will form part of our dynamic team dedicated to delivering exceptional customer experiences.

Main Responsibilities:

  1. Providing top-notch customer care and addressing guest queries efficiently.
  2. Actively participating in developing and implementing strategies to boost customer satisfaction and loyalty.
  3. Maintaining meticulous records of daily reservations, ensuring data integrity and consistency.
  4. Assisting in identifying lost business opportunities and informing senior management of these findings.
  5. Spot-checking previous day's reservations to guarantee accuracy and meeting VIP arrival expectations.
  6. Collaborating with colleagues across different departments to promote cross-functional teamwork and efficiency.
  7. Being proactive in recognizing and capitalizing on revenue-generating opportunities.

Essential Requirements:

  1. At least 1-2 years of prior experience in a comparable role or related field.
  2. A background in an international, luxury five-star hotel environment is highly desirable.
  3. Excellent analytical and problem-solving skills to navigate complex situations.
  4. Proficiency in building rapport with diverse guests and colleagues alike.
  5. Capacity to balance multiple tasks while delivering results under tight deadlines.
  6. A solid understanding of the hospitality industry and its best practices.