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Pool Beach Service Team Member

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Staff to join our team at the Mandarin Oriental Hotel Group. As a Service Staff, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities
  • Assist in receiving and stocking all required supplies, including linens, beverages, and dry goods, and ensure they are properly stored and organized.
  • Stay up-to-date on product knowledge and be able to answer guest questions and make recommendations.
  • Communicate effectively with management and kitchen colleagues to ensure that guest preferences and allergies are properly noted and accommodated.
  • Support other outlets as assigned by the Restaurant/Outlet Manager and be flexible with your duties as needed.
  • Perform other reasonable tasks as assigned by the Restaurant/Outlet Manager to ensure the smooth operation of the hotel.
  • Communicate effectively with colleagues and superiors to avoid misunderstandings and ensure that all tasks are completed efficiently.
  • Be a team player and proactively cooperate with colleagues to achieve common goals.
  • Listen attentively to guests and observe their body language to understand their needs and expectations.
  • Delight and satisfy guests by consistently providing exceptional service and creating a warm and welcoming atmosphere.
  • Surprise and delight guests with thoughtful gestures and actions that exceed their expectations.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong commitment to providing exceptional service to our guests.